8kbd1 Privacy Policy —
How We Handle Your Personal Data
Your privacy matters to 8kbd1. This Privacy Policy explains what personal data we collect from players in Bangladesh, why we collect it, how it is stored and protected, who it may be shared with, and what rights you hold over your own information. Please read this document carefully before creating an account.
Six Privacy Principles at 8kbd1
Before reading the full legal text, these six principles summarise how 8kbd1 approaches data privacy for every player on the platform. They do not replace the detailed policy below — all players are required to read the complete document.
8kbd1 collects only the personal data that is strictly necessary to operate the platform, process payments, verify identity, and comply with applicable anti-money-laundering obligations. We do not collect data for the sake of it.
All personal data held by 8kbd1 is stored on encrypted servers. All connections between your device and the 8kbd1 platform are protected by SSL/TLS encryption. Passwords are stored in hashed form and are never accessible in plain text by any member of staff.
8kbd1 does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is shared only with the limited categories of third-party service providers described in this Privacy Policy, and only to the extent necessary to deliver the platform's services.
This Privacy Policy tells you clearly what data we collect, why we collect it, how long we keep it, and who we share it with. If we change how we handle your data in any material way, we will notify you before the change takes effect.
You have the right to access, correct, and in certain circumstances delete the personal data that 8kbd1 holds about you. You may also object to certain types of processing or request a restriction on how your data is used. See Section 9 for details.
8kbd1 does not keep your data indefinitely. Retention periods are defined for each category of data based on the legal and operational purpose for which the data was collected. When the retention period expires, data is securely deleted or anonymised.
Who We Are
This Privacy Policy is issued by 8kbd1 ("the Platform", "we", "us", "our"), the operator of the online casino and sports betting service available at 8kbd1.io. 8kbd1 is an online gaming platform built specifically for the Bangladesh market, offering cricket betting, live casino games, slots, and crash games to eligible adults aged 21 and above.
For the purposes of this Privacy Policy, 8kbd1 acts as the data controller in respect of any personal data collected from players ("you", "your") who register for, access, or use the platform. As data controller, 8kbd1 determines the purposes and means by which your personal data is processed.
Any questions about this Privacy Policy, or any request to exercise a data right, should be directed to the 8kbd1 support team via live chat or by email to [email protected] (plain text — not a clickable link; please type this address manually into your email client).
Data We Collect
8kbd1 collects personal data in several categories, each serving a distinct operational or legal purpose. The table below summarises the main categories of data collected and provides examples of the specific data points within each category.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, photograph from ID document | Account registration, age verification (21+), KYC compliance |
| Contact Data | Email address, mobile phone number, city or district of residence (e.g., Dhaka, Chittagong, Sylhet) | Account communications, verification codes, support responses |
| Financial Data | bKash / Nagad / Rocket / Upay mobile wallet number, bank account reference, transaction amounts in BDT | Processing deposits and withdrawals, fraud prevention, AML monitoring |
| Gaming Activity Data | Bet history, game sessions, stakes, winnings, bonus usage, session duration | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Security monitoring, fraud prevention, platform optimisation |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Support delivery, quality assurance, dispute resolution |
| Preference Data | Marketing opt-in or opt-out status, responsible gaming tool settings, notification preferences | Personalisation, responsible gaming tool administration |
8kbd1 does not collect special categories of sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) except where this is strictly required by law — for example, certain anti-money-laundering regulations may require us to record the source of funds, which in limited cases may touch on financial circumstances.
How We Collect Your Data
8kbd1 collects personal data through the following channels:
- Account registration: When you create a 8kbd1 account, you provide your name, date of birth, email address, and mobile number directly through the registration form.
- Identity verification (KYC): When you submit a government-issued identification document and, where required, a proof-of-address document to complete KYC verification prior to withdrawal.
- Deposits and withdrawals: When you initiate a financial transaction, your payment method details (such as your bKash or Nagad mobile wallet number) are collected and processed through our payment integration layer.
- Platform use: Your gaming activity, session data, and in-platform behaviour are recorded automatically as you use the 8kbd1 platform, including both the sportsbook and the casino.
- Device and browser: Technical data including IP address, device identifiers, browser type, and operating system are collected automatically via standard server logging and, where applicable, cookies placed on your device.
- Customer support interactions: When you contact 8kbd1 via live chat or email, the content of those communications is recorded for quality assurance and dispute resolution purposes.
- Third-party sources: In limited circumstances, 8kbd1 may receive data about you from third-party identity verification providers or fraud-detection services engaged to support our KYC and AML obligations.
Why We Use Your Data
8kbd1 uses the personal data it collects for the following purposes:
- Account creation and management: To register your account, verify your identity and age (21+), maintain your account records, and allow you to log in securely.
- Payment processing: To process deposits made via bKash, Nagad, Rocket, Upay, and supported bank channels, and to process withdrawal requests to your registered payment method in Bangladeshi Taka (BDT).
- Platform operation: To deliver the sportsbook, live casino, slots, and crash game services; to record bets, settle results, credit winnings, and maintain a complete transaction history accessible to you from your account dashboard.
- Fraud prevention and security: To monitor account activity for signs of fraud, bonus abuse, collusion, or money laundering; to verify that all accounts comply with the one-account-per-person rule; and to protect the platform and all players from malicious activity.
- Responsible gaming: To monitor gaming behaviour for indicators of problem gambling; to administer deposit limits, cooling-off periods, and self-exclusion tools as requested by players; and to meet our duty of care obligations.
- Legal and regulatory compliance: To comply with anti-money-laundering (AML) obligations, to respond to lawful requests from competent authorities, and to maintain records as required by applicable law.
- Customer support: To respond to your support queries, resolve disputes, and improve the quality of the support service.
- Marketing communications (opt-in only): To send you promotional offers, bonus notifications, and platform news by email or SMS — but only if you have expressly opted in to receive such communications. You may withdraw your consent at any time by updating your notification preferences in your account dashboard or by contacting support.
- Platform improvement: To analyse aggregated, anonymised usage data in order to improve the platform's design, game offering, and performance.
Marketing opt-out. If you have previously opted in to marketing communications from 8kbd1 and wish to stop receiving them, you can unsubscribe at any time by updating your preferences in your account settings or by contacting the support team via live chat. Opting out of marketing does not affect your ability to use any part of the platform.
Legal Basis for Processing
8kbd1 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
- Contractual necessity: Processing that is necessary to perform the contract between you and 8kbd1 — specifically, to operate your account, process your transactions, and deliver the gaming services you have requested.
- Legal obligation: Processing that is required to comply with legal obligations applicable to 8kbd1, including anti-money-laundering laws, age verification requirements, and financial record-keeping obligations.
- Legitimate interests: Processing carried out in pursuit of 8kbd1's legitimate business interests, including fraud prevention, platform security, and improving service quality, where those interests are not overridden by your privacy rights.
- Consent: Processing based on your freely given, specific, and informed consent — in particular, the sending of marketing communications by email or SMS. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Where 8kbd1 relies on legitimate interests as the legal basis for processing, a balancing assessment has been conducted to confirm that the processing is proportionate and that it does not unduly override your privacy rights and freedoms.
Sharing Your Data
8kbd1 does not sell your personal data. We share personal data only in the following limited circumstances:
- Payment service providers: We share financial data with payment processors and mobile wallet providers (including bKash, Nagad, Rocket, and Upay integrations and bank partners) solely to facilitate deposits and withdrawals. These providers process your data under their own privacy policies and are contractually required to handle it securely.
- Identity verification providers: We may share identity documents with third-party KYC and AML verification services to fulfil our age-verification and identity-verification obligations. These providers act as data processors under our instructions.
- Game software providers: To operate live casino games, your session data (such as game ID, round reference, and stake amount) is shared with licensed game studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe, and others, for the purpose of game delivery and result calculation. No personally identifiable registration data is shared with game studios beyond what is technically required for session management.
- Fraud and security services: We may share technical data, including IP addresses and device fingerprints, with fraud detection providers to support platform security.
- Legal and regulatory authorities: We will disclose personal data to competent authorities when required to do so by law, court order, or a lawful regulatory demand. We will disclose only the minimum data necessary to comply with such requirements.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of 8kbd1's business, player data may be transferred to the acquiring entity. We will notify affected players of any such transfer in advance, and the acquiring entity will be required to honour the terms of this Privacy Policy.
No third-party marketing. 8kbd1 does not share your contact details with third-party advertisers, data brokers, or marketing agencies. Your data is not used to create audience profiles for sale or to enable targeted advertising by any party other than 8kbd1 itself (and only with your opt-in consent).
Cookies & Tracking Technologies
8kbd1 uses cookies and similar tracking technologies on the platform to support essential functionality, maintain your session, and gather aggregated analytics data that helps us improve the player experience.
The following categories of cookies are used on 8kbd1.io:
- Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your login session, remember your account preferences, and support security features such as CSRF protection. These cookies cannot be disabled without breaking core platform functionality.
- Analytical cookies: These cookies collect anonymised data about how players navigate the platform — for example, which pages are visited most frequently and whether any errors are encountered. This data is used in aggregate form to improve platform performance and user experience. No individual player is identified through analytical cookies.
- Functional cookies: These cookies remember choices you have made on the platform, such as your preferred language setting or your responsible gaming tool configuration, so that you do not need to re-enter them on each visit.
8kbd1 does not use third-party advertising cookies or behavioural targeting cookies that track your activity across websites other than 8kbd1.io.
Most web browsers allow you to control cookie settings through the browser preferences menu. Please note that disabling strictly necessary cookies will impair or prevent you from using the 8kbd1 platform. Disabling analytical or functional cookies will not prevent you from using the platform but may result in a less personalised experience.
Data Retention
8kbd1 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:
- Account and identity data: Retained for the duration of your account and for a period of five years after account closure, in accordance with anti-money-laundering record-keeping requirements.
- Financial transaction records: Retained for a minimum of five years from the date of each transaction, in accordance with financial record-keeping obligations.
- Gaming activity records: Retained for five years from the date of each session or transaction, to support dispute resolution and responsible gaming obligations.
- Customer support communications: Retained for two years from the date of the last communication in each support ticket or chat session, to support quality assurance and ongoing dispute resolution.
- Technical and log data: Retained for 12 months from the date of collection, after which it is deleted or anonymised.
- Marketing preference records: Retained for the duration of your account plus two years after closure, to demonstrate compliance with opt-in and opt-out requests.
When personal data reaches the end of its applicable retention period, it is securely deleted from 8kbd1's active systems. Backups containing personal data are subject to the same deletion schedule and are purged within the backup rotation cycle applicable at the time.
Account closure and data retention. Closing your 8kbd1 account does not result in the immediate deletion of all personal data. Legal retention obligations, particularly those related to AML compliance and financial records, require us to retain certain data for the periods stated above even after an account has been closed. After the applicable retention period expires, your data will be securely deleted.
Your Rights
As a player on the 8kbd1 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact the 8kbd1 support team via live chat or by emailing [email protected]. We will respond to all rights requests within 30 days of receipt.
You may request a copy of all personal data that 8kbd1 holds about you. We will provide this in a structured, commonly used format within 30 days of a verified request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections can be made directly through your account settings.
You may request deletion of your personal data where it is no longer necessary for the purpose it was collected. This right is subject to our legal retention obligations — we cannot delete data we are legally required to keep.
You may ask us to restrict the processing of your data in certain circumstances — for example, while a rectification request is being assessed, or where you contest the legal basis for processing.
Where processing is based on your consent or on contract performance, you may request that your personal data be provided to you in a machine-readable format so that you can transfer it to another service provider.
You may object to processing carried out on the basis of legitimate interests, including any profiling activity. You may also withdraw consent for marketing communications at any time without giving a reason.
8kbd1 will not charge a fee for handling any rights request made in good faith. We may ask you to verify your identity before processing a request in order to ensure that personal data is not disclosed to an unauthorised third party. Where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or to refuse the request, with written reasons provided.
Data Security
8kbd1 implements a range of technical and organisational security measures to protect the personal data of all players against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include, but are not limited to:
- SSL/TLS encryption on all connections between your device and the 8kbd1 platform, ensuring that data transmitted during login, deposits, withdrawals, and game sessions is encrypted in transit.
- Password hashing using industry-standard one-way hashing algorithms. Plain-text passwords are never stored on 8kbd1's servers and are not accessible to any member of staff.
- Access controls restricting access to personal data to only those employees, contractors, and service providers who have a legitimate business need to process it.
- Encrypted data storage for all personal data held at rest on 8kbd1's servers.
- Regular security assessments and monitoring of the platform infrastructure to identify and remediate vulnerabilities.
- Incident response procedures to enable prompt detection, investigation, and notification in the event of a data security incident.
While 8kbd1 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. You also play an important role in protecting your account: use a strong, unique password, do not share your login credentials with anyone, and contact support immediately if you suspect that your account has been accessed without your authorisation.
Reporting a security concern. If you become aware of any security vulnerability affecting the 8kbd1 platform, or if you suspect that your account has been compromised, please contact the support team immediately via live chat. All security reports are treated with urgency and confidentiality.
Children & Minors
The 8kbd1 platform is strictly intended for adults aged 21 years and above. 8kbd1 does not knowingly collect personal data from any individual under the age of 21. Registration is not permitted for persons under 21, and age verification is a mandatory step in the account lifecycle.
If 8kbd1 becomes aware that personal data has been collected from an individual who is under the age of 21, the relevant account will be closed immediately, any deposits will be returned to the originating payment method, and all personal data associated with that account will be deleted as promptly as legal retention obligations permit.
If you are a parent or guardian and you believe that a minor in your care has registered an account on 8kbd1, please contact the support team immediately via live chat or at [email protected]. We will investigate and act promptly. In the meantime, you may wish to apply parental controls at the device or network level to restrict access to online gambling platforms.
Amendments to This Privacy Policy
8kbd1 reserves the right to amend this Privacy Policy at any time to reflect changes in the law, changes in our data processing practices, or improvements to the platform. When a material change is made — for example, a change to the categories of data collected, the purposes of processing, or the third parties with whom data is shared — 8kbd1 will notify registered players by email and by displaying a prominent notice on the platform for a minimum of seven days before the change takes effect.
Minor amendments, such as corrections of typographical errors or clarifications that do not affect the substance of the policy, may be made without prior notice. The effective date displayed at the top of this page and in the last-updated bar above will always reflect the date of the most recent substantive revision.
Your continued use of the 8kbd1 platform following any amendment to this Privacy Policy constitutes your acknowledgement of the updated version. If you do not agree with any amendment, you should stop using the platform and contact support to arrange account closure. A copy of the current Privacy Policy is always available on this page.
Contact Us
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how 8kbd1 handles your personal data, please get in touch using the details below.
- Live Chat: Available 24 hours a day, seven days a week, directly from your account dashboard. This is the fastest way to reach the 8kbd1 support team. Average response time is under 4 hours (BST, UTC+6).
- Email: [email protected] — this is a plain-text address only. It is not a clickable link. Please type it manually into your email client. Include your registered username and a clear description of your query or rights request in your message.
All privacy-related requests and complaints are handled with strict confidentiality. 8kbd1 will acknowledge your message within 24 hours and aims to provide a full response within 30 days of receipt. Where a request is complex or where a high volume of requests is being processed, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it before the initial 30-day period expires.
For responsible gaming concerns — including requests to apply deposit limits, activate a cooling-off period, or self-exclude — please contact support via live chat for the fastest possible response. You can also manage these tools directly from your account dashboard at any time.
Our commitment to you. 8kbd1 treats all privacy queries and data rights requests seriously. We are committed to responding promptly, transparently, and fairly to every player who contacts us about their personal data. Your trust in the platform is important to us, and we will always handle your information with the care it deserves.
Your Data Is Safe at 8kbd1
SSL-encrypted, responsibly managed, and never sold. Ready to enjoy cricket betting, live casino, and 500+ slots in BDT? 21+ Only